RETURN & REFUND POLICY
Due to the nature of our business and the fact that all designs are crafted to order and according to your requested specifications, purchased items cannot be returned and money cannot be refunded. Section 20 of the Consumer Protection Act (Act No. 68 of 2008) provides for special circumstances under which goods cannot be returned. These circumstances apply to hand-made and customized goods such as tailored clothing, custom-cut curtains or carpets, personalized gadgets, or jewellery made to order. While your item cannot be returned for the refund we will do our best to accommodate your modification or repair in accordance with our Lifetime Warranty.
We are proud to offer a lifetime warranty, If there’s something wrong with one of your items, we will do everything we can to make it right.
Our Lifetime Warranty gives you:·
- Ring resizing
Ring Resizing: Certain rings, depending on their design, can be resized only 2-3 times in the ring’s lifetime.
- Professional ring cleaning and plating
Ring Cleaning: This maintenance service is offered to all customers who have purchased a ring from us, the service can be requested free of charge every 12 months. Every piece comes with complimentary cleaning and inspection service for life.
- Valuation Certificate upgrade
In order to keep up to date with changes in the Jewellery market you need to have your items valued at least every 2 years, also this service is free of charge for all customers who have purchased their rings from us.
- All manufacturing defects
FREE REPAIR AND RESTORATION
This is a free service reserved for those who have purchased any of our products.
Our products are warranted to the original owner against defects in materials and workmanship, for the lifetime of the product. This warranty does not cover damage caused by accident, improper care, improper use, negligence, normal wear and tear, or the natural breakdown of colours and materials over extended time and use. If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise. Should you return your jewelry the transport and insurance costs will be for your own account.
The Diamond Mine will not be held responsible for loss of the main diamond.
We recommend having your diamond ring cleaned and inspected every twelve months or if it undergoes any potential trauma. Inspections may help prevent the loss of a stone and extend the life of your ring. This cleaning and inspection service is free of charge.
The foregoing manufacturer warranty and complimentary services are available only to the person who purchased the covered product from The Diamond Mine.
Maintenance, repair, sizing or other service performed by someone other than The Diamond Mine will void your manufacturer warranty.
Important: Please note that to keep the lifetime warranty active as well as the free cleaning and inspection service, every ring needs to be booked in every 12 months. Please also note that a ring can only be resized 2-3 times in it’s lifetime. Reducing the size is much easier to do than to increase the size.