Shipping and returns

Regions we ship to:

South Africa – Gauteng: 2 – 5 days

Please check the delivery options per product. Some products are “Collection only” due to their weight. Alternatively, you may negotiate with the seller before purchase. Please click on “Knead help” choose the option “Delivery request” BEFORE purchasing the product. Please click on “Knead help?” and select “Delivery request”. Please remember to fill in the product description in the message body so we know to which product you are referring.

Please note: SOME products we ONLY ship to Gauteng. You are welcome to collect. Please contact us for the pick up address.

Shipping costs:

For products that we deliver, we charge a flat rate of $15 for Gauteng delivery. Please send us a message for other delivery options.

Returns:

Returns are accepted only for products that are proved to be

1) faulty and/or defective

2) damaged in transport

Procedure:

1) Click on the “Contact us” menu option

2) Under “Choose a topic” select “Refund”

3) Click on “Upload documents”. Browse and select images/documentary proof of damage or defect/s.

4) Click on “Submit”.